How can we help?
per started hour
max. per ride (until 00:00)
ISSUES WITH THE APP
ISSUES WITH A VEHICLE
Frequently asked questions
How much does it cost & how do you charge?
What payment methods do you accept?
How do I download the app?
How to create a user account and verify telephone number
What should I check, before starting a ride?
Do I need to wear a helmet? Where can I get it?
What is the age limit using your scooters?
I have a promotion code. How does it work?
How do I start a single ride?
How do I start a multi ride?
The scooter seems dead. What do I do?
The scooter does not accelerate when pushing the throttle
Am I insured using your scooters?
The scooter battery is not fully charged
How do I get the code for the cable lock?
During a ride
Going for a lunch? Pause ride & lock the scooter
How do I pause/resume a ride?
Where can I ride & where can I not ride?
Where can I park & where can I not park?
I lost my scooter during a ride. What should I do?
My scooter broke during a ride. What should I do?
The battery died while using the scooter. What should I do?
My telephone died while renting the scooter
I have had an accident. What should I do?
I got stopped by the police
After a ride
Do I need to return the scooter to the hub I rented it from?
How do I end a ride?
Why do I get a warning message when trying to end ride outside hub?
I did not have enough funds on my account. How can I pay?
I would like to request a refund. How does it work?
I would like to report a broken or lost scooter/equipment
How is my user data being handled?
How is my credit or debit card information handled?
How do I delete my user account?
Do you need to report an issue or did not find what you were looking for...?