If itʼs safe to drive it, please bring it back to the Hotel and take another one if available. Let us know what happened by filling up the contact form https://gosparky.zendesk.com/hc/es/requests/new and we will give you a full refund for your first ride if applicable. If itʼs not safe to drive it make sure you park the scooter in an appropriate area with the lock on and that you “Pause ride”. Fill up the contact form above letting us know what happened. We will review your case and “End ride” manually for you with a full refund for your ride. Then we will take care of the scooter.